NEW ONLINE SCHEDULING & BOOKING SYSTEM!

We are implementing a NEW ONLINE SCHEDULING and BOOKING SYSTEM!

All future trainings, lessons, clinics, and camps will be executed through our new scheduling Software and App — Upper Hand.  This software is extremely user friendly and easy to navigate!  All you have to do is create your new account, log in, click on the Event that you want to attend, start scheduling and purchase.

 

To schedule, just click on the large red “SCHEDULE LESSONS” button on our web pages.

NEED HELP SCHEDULING?

Scheduling HELP

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Scheduling HELP 2017-11-18T10:45:51+00:00

 

ONLINE SCHEDULING – BOOKING – PAYMENT SYSTEM!

ALL SCHEDULING for trainings, lessons, clinics, and camps will be executed through the new Software and App

Upper Hand  

This software is extremely user friendly and easy to navigate!  All you have to do is create your new account, log in, click on the Event that you want to attend, and click purchase.  Current SBA students and members may have already received an email from Upper Hand to register the software.  Please take a few moments to create your new account and fill out your Student Registration Info.  Active students already on our lesson calendar can see Current Schedule and/or start booking new lessons.  If you didn’t receive the Upper Hand email notice, it’s not a problem because you can register next time you Schedule Lessons! 

To schedule with us, just click on the large red “SCHEDULE LESSONS” button on our web pages.


SCHEDULING & PAYMENT FAQ:

 

    • How do I Schedule a Lesson or Event with SBA?

Through the Upper Hand Software and Mobile App, you can easily sign up and pay for private lessons with all of our different instructors and disciplines.  The software/mobile app is extremely user friendly and easy to navigate!

1.  Click on any of the large red “SCHEDULE LESSONS” buttons that are scattered throughout our website and you will be directed to our EVENTS page.
2.  Click on the SBA EVENT (ie: Rob Smith — Hitting) that you want to schedule. (Each Instructor and Each Specific Discipline is considered a separate EVENT). 
      —Then, click the blue PURCHASE button at the top.
3.  From there you Select the Package of lessons you are wanting to purchase (Single, 2-pack, 4-pack, etc).
         — You can schedule all lessons at this time (recommended), or if you are unsure of your schedule at this time, you can schedule your sessions at a later date.  Keep in mind, instructor availability is first come, first serve, so don’t hesitate too long when booking dates and times!  Select the Date and Time you would like to schedule each event.
4.  Log In to or Create your Upper Hand account. 
5.  Lastly, Create or Select the profile of the athlete that is going to attend the lessons, and add the EVENT to your cart.
6.  Continue to Payment
         — You choose to pay with Credit Card or Check.  If choosing Check, we will email you an invoice with mailing/payment instructions.

You are also able to access all of this through our FREE Mobile App as well!  Available on both iOS and Android.  This makes it easy to schedule lessons on the go!

SBA understands days can get busy, so we have a cool new feature called Point of Sale. If you can’t make it to the computer or app on time, all you have to do is EMAIL us with Which Event, Which Date, Which Time Slot, and Method of Payment you prefer, and we can register online for you!   Again, ALL trainings, lessons, camps, clinics, etc. need to be scheduled in Upper Hand to help keep everything streamlined for you and the coaches!


  • Can I schedule and pay for Lessons or Events online or from my phone?

YES you can!  You can schedule and pay for all of our Lessons, Clinics, and Events right here from our website.  Just click on any one of the large red “SCHEDULE LESSONS” buttons that are scattered throughout our website.  From there, you will be directed to our Online Scheduling System powered by Upper Hand.  You are able to access our Scheduling System through our Mobile App powered by Upper Hand as well! This makes it easy to schedule lessons on the go!


  • Can I book as many lessons as I’d like, with as many instructors and as many disciplines as I’d like?     

YES you can!  Our different Instructors and different Disciplines are categorized into separate “EVENTS”, so if you’re wanting multiple coaches and multiple disciplines, you’ll have to break up your lesson packages by Event.  For example, Rob Smith – Hitting is a separate event from Rob Smith – Fielding or Mike Hughes – Pitching, and so on.  Each Event has its own unique Package Pricing.  We offer single lesson, 2 lesson pack, 4 lesson pack, 6, 8, and 10 packs for each Event.  You CANNOT combine multiple events into one lesson pack, but you CAN combine multiple Events into one Shopping Cart purchase.

EXAMPLE:  You can choose a 4-pack for Rob Smith Hitting, a 6-pack for Mike Hughes Fielding, a 2-pack for Tony Shaw Pitching, and so on, all in the same Shopping Cart.  So, this example would be 12 lessons via 3 different “Events”, but all in the same Shopping Cart.   


  • Can I pay with a Credit Card?

YES you can!  We now offer secure online credit card processing.  We also accept Check or Cash payment.


  • Can I CANCEL and RESCHEDULE lessons through the App?

YES you can!  See instructions below:

Cancelling a Session

  1. Log into your Upper Hand account and navigate to the specific event that you are inquiring about. 

2. Clicking the X next to the session you want to cancel, will cancel that session. The credit will be given back to you so you will be able to schedule it for a later date. 

Tip: When you cancel a session, your schedule remaining will increase by one.
 

Rescheduling a Lesson

Rescheduling a lesson works the same was as it would if you were scheduling your remaining lessons. 

  1. Log into your Upper Hand account and navigate to the specific event that you are inquiring about. 
  2. Click on Schedule Remaining. A side bar will pop out where you can reschedule your session and schedule your remaining sessions. 
 

SCHEDULE AN EVENT — HELP:

Through the Upper Hand Software and Mobile App, you can easily sign up and pay for private lessons with all of our different instructors and disciplines.  Each Instructor and Discipline is considered a different Event, so you’ll have to book multiple events if you’re wanting more than one discipline and/or instructor.

The software is extremely user friendly and easy to navigate!

1.  Log In to or Create your Upper Hand account.
2.  Click on the SBA EVENT (Rob Smith — Hitting) that you want to attend, and click purchase.  (Each Instructor and Each Specific Discipline is considered a separate EVENT).
2.  From there you Select the Package of lessons you are wanting to schedule.
         — You can schedule all lessons at that time (recommended), or if you are unsure of your schedule at that time, you can schedule your sessions at a later date.  Keep in mind, instructor availability is first come, first serve, so don’t hesitate too long when booking dates and times!
3.  Lastly, Create or Select the profile of the athlete that is going to attend the lesson and add the EVENT to your cart.
4.  Continue to Payment
         — You choose to pay with Credit Card or Check.  If choosing Check, we will email you an invoice with mailing/payment instructions.

You are able to access all of this through our Mobile App as well! This makes it easy to schedule lessons on the go!

SBA understands days can get busy, so we have a cool new feature called Point of Sale. If you can’t make it to the computer or app on time, all you have to do is EMAIL us with Which Event, Which Date, Which Time Slot, and Method of Payment you prefer, and we can register online for you!   Again, ALL trainings, lessons, camps, clinics, etc. need to be scheduled in Upper Hand to help keep everything streamlined for you and the coaches!


Advice and Answers from the Upper Hand Team:

Upper Hand has an evolving knowledge base and chat system that is designed to answer all of your questions. You can access both chat and help articles at https://intercom.help/upper-hand.
For any assistance or questions please click the green “Help” button in the bottom hand corner while in the platform or reach out to support@getupperhand.com. The customer success team at Upper Hand is always happy to help!

If you have additional questions, please let us know by sending an email to — info@smithbaseballacademy.com

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